Privacy Policy
Prime Group Ltd ("we", "us", or "our") values your privacy and is committed to protecting any personal information you provide when using our website or services.
This policy explains how we collect, use, and safeguard your data.
Effective date: 13 March 2026
1. Information We Collect
When you interact with our website or submit an enquiry, we may collect:
- Full name
- Email address
- Telephone number
- Address and postcode
- Any additional information you choose to provide
2. How Your Information Is Used
We use your information to:
- Respond to your enquiry or request
- Provide quotes and arrange services
- Contact you regarding your application
- Improve our services and customer experience
We will only process your data where we have a lawful basis to do so, including legitimate business interests, legal obligations, or your consent.
3. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose it was collected for. In most cases, this will be up to 6 years, unless a longer or shorter period is required by law.
Once data is no longer required, it is securely deleted.
4. Support & Funding Information
Any funding, support, or incentives referenced are provided independently by Prime Group Ltd and are not affiliated with or backed by any government scheme.
Eligibility is assessed based on internal criteria and may vary. We do not share your details with third parties for funding purposes without your permission.
5. Marketing & Communication
By submitting your details, you agree that we may contact you via:
- Phone
- SMS
This may include follow-ups, quotes, or service-related communication. You can opt out at any time.
6. Call Monitoring
We may record phone calls or communications for:
- Staff training
- Quality control
- Compliance and dispute resolution
7. Data Sharing
We do not sell your personal data.
Your information will only be shared where necessary to fulfil your request, comply with legal requirements, or where you have given clear consent.
8. Data Security
We take appropriate measures to protect your information from unauthorised access, misuse, or loss. Your data may be stored securely using trusted systems such as CRM platforms.
9. External Websites
Our website may contain links to other websites. We are not responsible for the privacy practices of external sites once you leave our domain.
10. Your Rights
You have the right to:
- Access the data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data
- Withdraw consent at any time
To exercise your rights, please contact us.
11. Opt-Out
If you no longer wish to receive communications from us, you can opt out at any time by contacting:
12. Contact Details
Prime Group Ltd
Richard House, Sorbonne Close
Thornaby, Stockton-on-Tees
TS17 6DA
📞 01642 050265
📧 admin@primegroup-ltd.com
13. Updates to This Policy
We may update this policy occasionally. Any changes will be posted on this page, and we encourage you to review it periodically.